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I'm sure he is rather embarassed by his slip up.
It's the thought that counts.

Uhm...because I'm already frustrated with the entire Millennial Generation today (Walker is too old, but similar behavior), I will disagree. It is the ACCURACY that counts. If don't give a flying **** what my airline pilot or dentist or hairdresser or governor "thought," I just want them to do a good job.

This includes not being a moron. Like my new, but now former, hair stylist...who rents a station and books all her own appointments to, you know, SUPPORT HERSELF...and yet, forgets the phone at home or forgets to empty her voicemail inbox and clients cannot reach her. The shop owner says she receives numerous calls, all week, every week, from clients of the 20-something stylists, frustrated that they cannot get through to their stylist to make an appointment.

She does not receive calls like that for clients of the older stylists. They seem to understand that they need a phone to make a living.

This originated with an educational system that gave parties every Friday for kids who did their work. (Didn't matter if they got any questions right.) My daughter says that when she has Millennials and Real Grownups working for her, the Millennials constantly whine that the Real Grownup coworkers don't seem very friendly and never act like they appreciate them, and the Millennials demand approval and praise for stuff like showing up at work from their supervisors.


Aaaargh!
 
I agree with pretty much everything you said..
I believe in personal responsibility and accountability. I have 17 employees and I can tell you my older employees have a work ethic that most of the younger ones don't have. A lot of younger people have an entitlement attitude that they certainly haven't earned the right to. It drives me nutty. It's always quite refreshing when I hire a young person who doesn't act like that.

It's hard to find people/companies today who value customer service or WANT to do a good job. In my company customer service is number one.
But here's an example...a sweet sweet lady was at my house about a month ago. Her car was in my driveway and she didn't turn the key off. The battery died. It was pretty cold that day. She called AAA to come and jump her off. This young kid shows up...works for a company called Zippy's who is contracted with AAA. His portable charger is dead so he gets the bright idea to pull off the driveway to get close enough to the front of her car to reach with the jumper cables. The drop off between the driveway and the yard is kinda steep and there is a swale right there for drainage between my house and my neighbor's house. He pulls off and gets stuck. Like sunk his front tires halfway. He ended up having to call someone else to come and pull him out. Needless to say there was a big giant rut in the yard...actually it was on my neighbors yard. The guy said he'd come back the next day to fix the rut.
He didn't.
She called them and they said they'd come the next day.
They didn't.
This went on for a couple of weeks.
She finally called AAA and told them about it and they threatened to cut their contract. That finally got someone out here who did a very half ass job of fixing it.
This sweet sweet lady was WORKED UP. She came to my house the day they came to make sure they did it right and she sent me a text and told me she stopped him and made him go get dirt and grass to fix it properly.
He didn't.

Anyway, the point is that was very poor customer service on the part of this Zippy's company. I sure won't be calling them and if I had AAA and had to call them I'd be telling them and don't call Zippy's!
 
I agree with pretty much everything you said..
I believe in personal responsibility and accountability. I have 17 employees and I can tell you my older employees have a work ethic that most of the younger ones don't have. A lot of younger people have an entitlement attitude that they certainly haven't earned the right to. It drives me nutty. It's always quite refreshing when I hire a young person who doesn't act like that.

It's hard to find people/companies today who value customer service or WANT to do a good job. In my company customer service is number one.
But here's an example...a sweet sweet lady was at my house about a month ago. Her car was in my driveway and she didn't turn the key off. The battery died. It was pretty cold that day. She called AAA to come and jump her off. This young kid shows up...works for a company called Zippy's who is contracted with AAA. His portable charger is dead so he gets the bright idea to pull off the driveway to get close enough to the front of her car to reach with the jumper cables. The drop off between the driveway and the yard is kinda steep and there is a swale right there for drainage between my house and my neighbor's house. He pulls off and gets stuck. Like sunk his front tires halfway. He ended up having to call someone else to come and pull him out. Needless to say there was a big giant rut in the yard...actually it was on my neighbors yard. The guy said he'd come back the next day to fix the rut.
He didn't.
She called them and they said they'd come the next day.
They didn't.
This went on for a couple of weeks.
She finally called AAA and told them about it and they threatened to cut their contract. That finally got someone out here who did a very half ass job of fixing it.
This sweet sweet lady was WORKED UP. She came to my house the day they came to make sure they did it right and she sent me a text and told me she stopped him and made him go get dirt and grass to fix it properly.
He didn't.

Anyway, the point is that was very poor customer service on the part of this Zippy's company. I sure won't be calling them and if I had AAA and had to call them I'd be telling them and don't call Zippy's!


I say we all boycott Zippy's!!
 

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