star0210
Well-Known Member
But...but...this phlebotomist also missed the PTH, Intact...and that, I think, has to be spun. Or maybe that's the B6, which has also been delayed. Either way, I have to go for another draw. (I've been using this form at a hospital-owned lab group in So. Cal and Quest in Nevada for a total of NINE YEARS!! I never had any tests missed since I started using it. But I will highlight that for the future.)
BUT WAIT! There's more! I just noticed...she wrote in the comments section, "pt not fasting and rude"
ROFLMFAO!! I was not rude. I was insistent that she did the correct Vit D test, because all she wrote was "Vit D." And I wanted to make sure it was the right test. She said there was only one Vit D test and I told her that there were several Vit D tests (because you said so...lol) and that's what made me rude, I guess. (Your fault, for providing me with accurate info.)
You know...I wasn't going to mention the husband/boyfriend bit and that she was just pissed in general that we got there close to the end of her day. Now it will be a couple of bullet points. And I think a copy may have to go to corporate HR or someplace.
Luckily, there are three other PSCs in this town and maybe ten others in the general area. And Quest, too.
What a day!
I would go to a different PSC...she's a moron!
One of our biggest saving graces that cut down on that kind of stupid crap was when they came out with nationwide COR years back....central order repository. So my system automatically generates a requisition for every order placed that includes the test name and number and sends it electronically to COR which they then pull up in their system.. It's hard for the phlebs to mess that up...but it still happens on occasion. Mostly if they can't find the req in COR or they pull up the wrong one.
They image everything so that's a big help for us when there's a problem. First thing we do is call LC and say fax me everything imaged for this order. Then we can see exactly what the patient brought in, we can see what the phleb pulled and used, etc.
There's really no excuse though for missing individual tests that are spelled out when they're not part of a panel. Very frustrating.