Ladies, I was very hesitant to make any comments regarding this because I do everything I can to support those small businesses that are SOOO beneficial, especially groundbreaking ones that have done SO MUCH such as Vita-Lady. THAT BEING SAID….Since last Jan, I have tried to order from Vita-Lady THREE different times and actually had to call and complain after waiting 5 weeks or so and never even getting any email updates other than just one “Back-order” notice. I sent an email complaining and then Michelle called me personally and explained their situation, which includes A LOT of health challenges for her and her family that they are dealing with, selling the business etc. AGAIN, I am VERY understanding and patient, BUT, my health is/was at risk too and I needed my Vits, so, I went elsewhere, mostly Amazon and had it all within two days.
So recently, I wanted to help again and decided to try a FOURTH time to buy from them. I ordered the tender iron. I did get it within 10 days or so, but received NO confirmation emails, NO shipping is on the way emails, etc. I was worried I got hosed again and was ready to cancel the order when they just showed up at my door.
My point is….This is WAY TOO IMPORTANT to let emotions come in to play. When we need our Vits, we need our Vits. AND, I require communication, because I/we have to anticipate failure and be able to have a back-up plan. SO…..BUSINESS IS BUSINESS. We all must do we have to do. Amazon has spoiled me for the last 10 yrs or so. Their service, customer service, return policies and the way they run everything is unparalleled in today’s world and as far as I am concerned, they rule this planet!
I wish Michelle, Vita-Lady and her family the absolute best and hope they all come out on top, BUT…AGAIN, either in the interim, and/or in the long term, it appears to this very “Seasoned Business Man” that there is most definitely a void that needs to be filled ASAP.