Spiky Bugger
Well-Known Member
- Joined
- Jan 5, 2014
- Messages
- 6,201
I wonder.
Apparently, we are under relatively new management…new management that wants to make things nicer.
I bitched about meal service times. Food Guy made excuses. Friday, a higher ranking, but newer here than Food Guy, asked how things were going. I said there were SOME improvements but they TELL ME what they will serve me and then serve something different and they are STILL not compliant with state law. He asked me to send him an email on the topic. (Mind you, I did not initiate this conversation.)
Yesterday, a Med Tech stumbled a bit getting out of the elevator. It looks like (actually, it looks like Italy…lol) the elevator car isn’t exactly even with the floor, and her shoe got hung up on the difference. She said, “I heard you guys are a lot more ‘with it’ than most other residents and you know how to let our management know when there’s a problem. Will you please tell them this is dangerous? They will fix it if YOU complain.”
So…analysis, please?
I think the first level supervisor types…most of whom have been here far longer than the new Administrators… are used to doing things their way are are not about to cave in to the demands of “the new kids,” even if they are the bosses. And meanwhile, staff has figured out that if they can get residents to complain about things, those complaints carry more weight than THEIR complaints.
If I’m correct, it’s because of The Peter Principal, which posits that in every heirarchical organization, people rise to their level of incompetence…until almost every area is run by someone who isn’t really up to the task…almost every manager is there because s/he was good at what they USED TO DO.
I figure Food Guy was a decent dishwasher, food server, cook. And now he’s just incompetent, but he’s the boss. There may be similar issues in Maintenance?
But y’all may have a better explanation!
Apparently, we are under relatively new management…new management that wants to make things nicer.
I bitched about meal service times. Food Guy made excuses. Friday, a higher ranking, but newer here than Food Guy, asked how things were going. I said there were SOME improvements but they TELL ME what they will serve me and then serve something different and they are STILL not compliant with state law. He asked me to send him an email on the topic. (Mind you, I did not initiate this conversation.)
Yesterday, a Med Tech stumbled a bit getting out of the elevator. It looks like (actually, it looks like Italy…lol) the elevator car isn’t exactly even with the floor, and her shoe got hung up on the difference. She said, “I heard you guys are a lot more ‘with it’ than most other residents and you know how to let our management know when there’s a problem. Will you please tell them this is dangerous? They will fix it if YOU complain.”
So…analysis, please?
I think the first level supervisor types…most of whom have been here far longer than the new Administrators… are used to doing things their way are are not about to cave in to the demands of “the new kids,” even if they are the bosses. And meanwhile, staff has figured out that if they can get residents to complain about things, those complaints carry more weight than THEIR complaints.
If I’m correct, it’s because of The Peter Principal, which posits that in every heirarchical organization, people rise to their level of incompetence…until almost every area is run by someone who isn’t really up to the task…almost every manager is there because s/he was good at what they USED TO DO.
I figure Food Guy was a decent dishwasher, food server, cook. And now he’s just incompetent, but he’s the boss. There may be similar issues in Maintenance?
But y’all may have a better explanation!
