Caitlunn
Well-Known Member
- Joined
- Mar 21, 2017
- Messages
- 59
AKA how to be 50 mins late for your upper endoscopy!!
THANK GOD I'm not having surgery done at my local hospital. What a joke! I'm still pre op, and had my scope this week, per my surgeon. It's been scheduled for a few weeks, and I noticed that when they sent me my informed consent in the mail, it had my sister's name on the envelope.
So I finally get ahold of the office after several unreturned phone calls, and somehow, they scheduled my appointment under my sister's name. I'm still pretty baffled by it. Basically, we have all the same information besides our first name, but unless it was some sort of drop down list or something, I'm not sure how it could have gotten confused. In any case, when I called, they said they would get it taken care of before my appointment.
Well, they didn't.
When I went to check in, I was told to go to the wrong part of the hospital because my name wasn't coming up on the schedule. It was very early in the morning, so it was hard to find anyone that could help us. We ended up getting back in the car at one point and driving to a different campus down the block--which was also wrong. Round and round again until finally they figured out where I should be.
I walk up to the window and see the hospital bracelet with my sisters name printed on it and man, I swear I lost my mind. And of course, it was a wild goose chase to get someone with the clearance to change an appointment. I'm sure they were very glad to get me checked in and out of their hair. I was NOT a happy camper. And of course, the nurses were all making jokes about it--even when I was in the OR! Like, sorry if I don't find that funny?
It was a good thing the doctor had his head on straight at least, though I'm not sure if my results have gotten to my surgeon's office--because of the mix up, they had all these weird doctor's names on them. Has anyone else had to try to decipher a scheduling nightmare while ring put under anesthesia??? LOL!
THANK GOD I'm not having surgery done at my local hospital. What a joke! I'm still pre op, and had my scope this week, per my surgeon. It's been scheduled for a few weeks, and I noticed that when they sent me my informed consent in the mail, it had my sister's name on the envelope.
So I finally get ahold of the office after several unreturned phone calls, and somehow, they scheduled my appointment under my sister's name. I'm still pretty baffled by it. Basically, we have all the same information besides our first name, but unless it was some sort of drop down list or something, I'm not sure how it could have gotten confused. In any case, when I called, they said they would get it taken care of before my appointment.
Well, they didn't.
When I went to check in, I was told to go to the wrong part of the hospital because my name wasn't coming up on the schedule. It was very early in the morning, so it was hard to find anyone that could help us. We ended up getting back in the car at one point and driving to a different campus down the block--which was also wrong. Round and round again until finally they figured out where I should be.
I walk up to the window and see the hospital bracelet with my sisters name printed on it and man, I swear I lost my mind. And of course, it was a wild goose chase to get someone with the clearance to change an appointment. I'm sure they were very glad to get me checked in and out of their hair. I was NOT a happy camper. And of course, the nurses were all making jokes about it--even when I was in the OR! Like, sorry if I don't find that funny?
It was a good thing the doctor had his head on straight at least, though I'm not sure if my results have gotten to my surgeon's office--because of the mix up, they had all these weird doctor's names on them. Has anyone else had to try to decipher a scheduling nightmare while ring put under anesthesia??? LOL!
