Well we got ahold of HR and they said they could give us a list of what we signed up for like vision, dental, etc. but anything else would have to go through insurance. Which we're going to call again because I think the lady wasn't really understanding what we needed. I did call insurance and the guy said I might be able to find it online, when I went on their website and found the coverage and benefits section a window popped up that said something like 'these documents are not available online.' So insurance had told me it might be best to just have the doctors office submit everything for the surgery and then they'll either approve it or deny it and if they deny it they'll send me a letter why. When I asked Dr. Ayoola's office about this they refused to and one of the lady's said "Well insurance isn't going to cover it, if you guys want to go... or you can wait to see him but his self pay cost is $12,800" I told her, which I had already told them several times "IF insurance isn't going to cover it that's fine I'll self pay either by going through a financing or something else." I had read on Dr. Ayoola's website that they work with a financing company, so when I asked about that first she told me "No we don't work with a financing company." I said "His website said he does..." She said "Oh yeah. We work with care credit" Then when I asked about the hospital price for self pay, because obviously if I'm getting a loan I need to know roughly how much, she said "oh yeah I don't know. Maybe $30,000, I've seen $32,000" I'm about to cry dealing with this! I really want him to be my surgeon but if I don't know how much to pay, or if I can't get them to work with me on anything it makes me wonder if it's worth it... She really treated me like an inconvenience.