Yvonne
Well-Known Member
So I was terribly excited to hear my DS was approved in less than 24hrs. It was so soon she didn't have access to the approval and couldn't fax it to my surgeon's office, but she did give me a number that the surgeon's office could call and get it faxed. That was Friday. I called Coleen, the office manager who has been the most responsive to me, and today is Tuesday and I haven't heard a word from her. I've been told they only work 1/2 day on Friday's, but am not sure.
I called insurance today and she was able to get my approval faxed over to Coleen's personal fax number around 1:00 today. She also mentioned that it was mailed on October 16th, but I have not received it as of today. In the process of our discussion, she said that my "procedure" was approved. I asked her if she could give me the medical code number(S) (not sure what it's called) and she only gave me ONE, #43845. For the DS only!! When I inquired if there were another for the removal of my band she said they only submitted for one procedure, the DS. I tried calling around 3:30 to see if she got it and there was, of course, no answer.
I asked her if this was correct and to get right back to me. I sure hope she calls by tomorrow. I'm a little upset, as in angry. Does this sound right @Larra and @DianaCox ?? If not, I wonder how hard it's going to be to get it approved on it's own? I thought i would have a better chance with the DS procedure.
I called insurance today and she was able to get my approval faxed over to Coleen's personal fax number around 1:00 today. She also mentioned that it was mailed on October 16th, but I have not received it as of today. In the process of our discussion, she said that my "procedure" was approved. I asked her if she could give me the medical code number(S) (not sure what it's called) and she only gave me ONE, #43845. For the DS only!! When I inquired if there were another for the removal of my band she said they only submitted for one procedure, the DS. I tried calling around 3:30 to see if she got it and there was, of course, no answer.
I asked her if this was correct and to get right back to me. I sure hope she calls by tomorrow. I'm a little upset, as in angry. Does this sound right @Larra and @DianaCox ?? If not, I wonder how hard it's going to be to get it approved on it's own? I thought i would have a better chance with the DS procedure.